Service & Support

UPS POWER (0086 18326657826)

GOTTOGPOWER provides a 24/7 manned call centre that's accessible via our 24-hour toll-free number:
UPS POWER (0086 18326657826)

Tracking Faults

Our call centre staff record faults and initiate a fault escalation procedure to ensure that the appropriate support personnel are assigned to manage the process through to resolution.

24/7 Supported

We have engineers on call 24/7 to respond with phone support or onsite attendance when necessary.

Contact Branch

By providing a proactive and accommodating point of contact for our clients and contractors, you can be assured that your power is in safe hands and your valuable data and infrastructure remains protected.

Service Content

UPS System Design

Good UPS system design involves many considerations beyond simply calculating the power required to run parts of your operation (or the load, measured in Watts) and installing UPS devices of sufficient capacity.

GOTTOGPOWER sales engineers can work with you to understand your requirements – what are you trying to protect and for how long?

Once your requirements are understood we undertake an analysis of your facility to ensure the electrical circuits are sufficiently rated to support the UPS equipment, the floor is strong enough to withstand the physical load and that the environment and access is suitable.

With this information defined, our Sales Engineers design and cost the solution including equipment supply, installation, testing and commissioning (to ensure electrical and seismic compliance) and provide advice on ongoing life cycle maintenance requirements and costs.

GOTTOGPOWER are ready to work with you to design a complete power solution that remains reliable for now and scalable for the future. Our people undergo constant training and development to guarantee enduring, fit-for-purpose power solutions that protect your vital infrastructure.

UPS System Installation

Whilst small single-phase UPS solutions simply plug into a standard mains power supply, larger UPS solutions require electrical installation and commissioning by electrically registered UPS Engineers.

When you make that important decision to invest in a clean power solution you can take comfort from the fact that GOTTOGPOWER is here to help you integrate this critical infrastructure.

Based on custom design UPS engineers, we can work with your electrical contractor to ensure the installation of a clean back-up power solution that your business can rely on.

GOTTOGPOWER can coordinate the delivery, on site positioning and floor loadings and electrical connection, including switchboards and outlet circuits. A full commissioning report will be provided on completion.

By bringing in the experts to professionally install your system you can rest assured that your clean power solution has been properly installed and correctly set up to serve its intended purpose.

We recommend that you ensure that commissioning is included as part of your product purchase.

UPS Preventative Maintenance

Your UPS system is your first line of defence against power variations—spikes, brown outs and black outs.,our electrically registered UPS engineers are available on a 24/7 basis.

Because your critical business activities and thousands of dollars’ worth of equipment and data is depending on a clean power supply, you can’t afford to wait for problems to arise in your UPS system before taking action: preventive maintenance is critical to uptime and to protecting sensitive electronics.

As many as two-thirds of downtime events are preventable, with insufficient maintenance being one of the main causes. An effective preventative maintenance strategy can be the most cost effective measure you can take to ensure UPS reliability and performance, while notably deterring downtime.

With the option of either business hours or after-hours inspections, preventative maintenance can be done at a time that suits your operation.

Our maintenance inspections involve systematic inspections, testing and cleaning by trained UPS specialists. Detecting and repairing problems before they evolve into significant and costly issues.

A report on the current condition of the equipment is issued, along with any recommendations. Any corrective or remedial action will be taken after consultation with you.

Our objective is to provide regular proactive maintenance throughout the entire economical life of your UPS hardware, maximising both the service life and your return on investment. Your power truly is in the safest hands.

UPS Service Plans

You have invested in a UPS so that you can be assured of business continuity and protection of your assets in the event of a power outage or interruption. Here is everything you need to know about the service and support we can offer to ensure your UPS will perform as expected when it is needed now and for many years to come.

Why should you invest in UPS maintenance?

Meantime between failure for well maintained UPSs are more than 20 times better than for UPSs that receive no maintenance.

But first some facts

Approximately two-thirds of business downtime events are preventable

All UPS systems have consumable components that require occasional replacement

Batteries require constant monitoring and regular service/replacement

Key questions to ask

How critical is your UPS to your business?

Will the factory warranty deliver the service I require?

How fast do I need my service delivered?

Do I need certainty of cost provided by a full parts and labour plan?

Am I willing to pay for any parts that require replacement?

All carried out by the experts

Fully Registered Electricians

More common questions

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